Information & Guidance Useful Contacts
RISING BROOK INFORMATION AND GUIDANCE PROJECT
This information is for not just for people on benefits – if you are on a low wage or struggling financially these agencies will consider your applications.
GAS OR ELECTRICITY
If you’re on a low waged income or benefits and you have a GAS OR ELECTRICITY DEBT.
Help may be available through a UTILITY TRUST FUND to clear the debt and start you on an affordable payment plan. (contact your utility provider or look for the trust fund application form on their website)
If you’re on a low waged income or benefits and you have a WATER DEBT. Help may be available through the SEVEN TRENT WATER AUTHORITY TRUST Fund to clear the debt and start you on an affordable payment plan (Contact your water company or look for the trust fund application form on their website
From Severn Trent Water Authority BIG DIFFERENCE SCHEME or South Staffs Water WATER-SURE TARIFF.
Contact your water provider to see if your eligible (it’s not just for people on benefits if you have a low income you may qualify) Reductions range from 10% – 90% off the average yearly charge.
Need a WASHING MACHINE but can’t afford to buy one – apply to STWA trust fund to see if they can help you with one.
ENERGY PROVIDERS ADDITIONAL HELP THROUGH COVID 19 PANDEMIC.
GAS AND ELECTRICITY
PREPAYMENT METERS – If you can’t get out to top up your gas or electricity meter telephone your energy supplier and tell them you’re self-isolating or can’t get to the shops because you’re vulnerable and they will sort out 2 weeks’ worth of gas / electricity or if you have a smart meter they will top it up. All debts can be collected back through the meter at a rate that is affordable to you.
Utility contact numbers
EDF 0333 200 5100
EON 0345 052 000
N POWER 0800 073 3000
SCOTTISH POWER 0800 027 0072
SSE 0345 026 2658
E GAS/ E ELECTRICITY 03331039575
BRITISH GAS 0333 202 9802
STAFFORDSHIRE COUNTY COUNCIL – HELP WITH FOOD AND MEDICINE
Extremely vulnerable to Coronavirus, you should have received a letter from the NHS telling you what to do to shield yourself from the virus.
If you are extremely vulnerable and do not have a family member, friend or neighbour who can deliver food and medicine to you, you should:
Call the national emergency helpline on 0800 028 8327 https://www.gov.uk/coronavirus-extremely-vulnerable
Vulnerable staying at home because you have Coronavirus symptoms, you are over 70, have a pre-existing health condition or you are pregnant and you do not have friends, family or neighbours who can help you, SCC can help – the county council can arrange to supply you with emergency food and care.
Please call our emergency helpline on 0300 111 8050.
STAFFORD BOROUGH COUNCIL – HELP WITH COUNCIL TAX DEBTS
Get in touch with Stafford Borough Council if you have a council tax debt or if bailiffs were collecting and are worried about how to pay it – telephone 01785 619279.
Bristow & Sutor and Rossendale’s are dealing with any cases in accordance with the government guidelines and social distancing means they cannot call at people houses. People can continue using their bar-coded arrangement letter that the enforcement agents have sent them and make regular affordable payments
STAFFORD BOROUGH COUNCIL – HELP WITH COUNCIL TAX REDUCTION (BENEFIT)
If you can’t afford to pay your council tax because you have a reduced wage or SSP
CTR – Telephone Stafford Borough Council 01785 619478 to ask them to send you a council tax reduction claim form. The claim can be made electronically or by post during the COVID 19 outbreak.
SOUTH STAFFORDSHIRE COUNCIL – HELP WITH FOOD AND MEDICINE
If you are over 70 or under 70 with underlying health condition are self-isolating and have no friends, neighbours or family to help. You are not alone
Help and support is available for collecting prescriptions – shopping – topping up gas or electricity meters – dog walking – feeling anxious or lonely contact us.
Tele: 01902 696499
SOUTH STAFFORDSHIRE COUNCIL -HELP WITH COUNCIL TAX If changes in your income mean you cannot afford to pay your Council Tax, you can apply for Council Tax Support, which is a discount that is applied directly to your Council Tax account.
SOUTH STAFFORDSHIRE COUNCIL – HELP WITH BENEFITS If you are already receiving Council Tax Support and your income has changed, please email firstname.lastname@example.org with the details and attach any evidence you have.
If you are unable to apply online or would like to discuss any of this in more detail, please call the Benefits team at South Staffordshire Council.
Tel: 01902 696668
HOW TO CONTACT THE FOODBANKS THAT ARE OPERATING IN STAFFORD STONE AND HUNTINGDON THROUGH THIS CRISIS.
RISING BROOK COMMUNITY CHURCH, Burton Square, Stafford – open to collect food from – Monday – Friday between 9:30am-11:30am
On our food bank, people can phone church between 9.30 and 13:00 for same day delivery. Calls received after 13:00 will be processed the following day.
Alternatively people can email email@example.com and leave their request and phone number. This will be checked each morning and emails up to 12:30 will be processed the same day.
STAFFORD AND SURROUNDS COMMUNITY FOOD SUPPORT (Facebook page)
If you need food support or know of anyone struggling please send us a message through our face book page
Stafford and Surrounds Community Food Support (Highfields Foodbank outreach) – Oxleathers Pub 12 – 3pm daily and 6 pm– 9pm daily
HOUSE OF BREAD Available for support online and by telephone
Tel: 01785 243 492
STONE COMMUNITY HUB Clients requesting an emergency food parcel should telephone between on 01785 812417 (or text on 07395 668115) between 10am and 12am on weekdays except Thursdays.
CANNOCK HUNTINGTON The Trussell trust have closed all their Cannock FB and the only way to get food is by contact the Pye Green centre over the phone or by e mail or thought their website PHONE 01543 422394